Refund & Return Policy

Customer should examine all the items at the time of delivery and notify our company immediately in case of any damages and/or deficiencies. If any wine is considered to be faulty, the customer MUST notify our company within 2 working days for examination and return arrangement if applicable. No complaints will be considered later than 2 working days of delivery.

In no event will wines priced (HK$ listed price) at HK$1,000 or more per bottle, and/or aged 10 years or older be returned or exchanged.

Our company reserves the rights for any disagreement raised.

Refunds

Once your return is received and inspected, we will send you an email or text message via WhatsApp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello [at] tyosavory [dot] com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello [at] tyosavory [dot] com and send your item to: G/F, 32 Hillwood Road, Tsim Sha Tsui, Hong Kong.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: G/F, 32 Hillwood Road, Tsim Sha Tsui, Hong Kong.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello [at] tyosavory [dot] com for questions related to refunds and returns.